Scan AI Privacy Policy

Effective date: June 24, 2026

Scan AI ("we", "us", "our") operates the Scan AI mobile application. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our app.

Information We Collect

When you use Scan AI, we collect:

Account information: Email address and name provided during sign-up, managed by our authentication provider (Clerk).
Organization data: Company name, terminal locations, and team member roles you configure.
Scan data: Freight photos you capture, the text and identifiers read from them (customer names, PRO numbers, marks), timestamps, and destination assignments. Photos are uploaded to our servers for record-keeping and sent to cloud AI providers for recognition (see “Cloud Freight Recognition” below).
Device information: Device type and operating system version for troubleshooting.

How We Use Your Information

To provide freight scanning, customer matching, and scan history features.
To improve matching accuracy through the learning system (corrections you make train future matches within your organization).
To enable team collaboration and role-based access within your organization.
To provide customer support.

Data Storage and Security

Your data is stored on Supabase (hosted on AWS) with row-level security policies that restrict access to your organization's data. Evidence photos are stored in Supabase Storage. All data is transmitted over HTTPS.

Cloud Freight Recognition

To identify freight, the photos you capture are sent securely to third-party cloud AI providers — Google Cloud (Gemini and the Cloud Vision API) and OpenAI — which read each image and return recognition results such as extracted text and the matched customer. Under these providers’ API and enterprise terms, your images and text are processed only to provide this service and are not used to train their models.

Scan AI asks for your explicit consent inside the app before your first scan sends any photo for cloud recognition, and you can withdraw that consent at any time under Profile → AI & data processing. If you withdraw consent, Scan AI will ask again the next time you scan.

Data Sharing

We do not sell your personal data. We share data only with:

Clerk: Authentication and identity management.
Supabase: Database and file storage infrastructure.
Google Cloud (Gemini & Cloud Vision): Cloud AI recognition of the freight photos you capture.
OpenAI: Cloud AI recognition of the freight photos you capture (used as a fallback and for visual enrichment).

Data Retention

Scan history and evidence photos are retained for as long as your organization account is active. You can delete your account and associated sign-in at any time from Profile → Delete Account in the app, or request deletion of your data by contacting us.

Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at the email below.

Children's Privacy

Scan AI is not intended for use by anyone under 17 years of age. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this policy from time to time. We will notify you of changes by posting the new policy on this page and updating the effective date.

Contact Us

If you have questions about this privacy policy, contact us at: support@scanai.me